Important Online Store Policies


Note that 5-7 business days are needed for delivery of the RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® products to Distributor’s location following receipt of the order.  Veolia agrees to pay all freight of RECYCLEPAK® products when ordered in minimum case quantities from the VESTS distribution facility to Distributor’s location(s), unless otherwise agreed to by both parties. Orders that do not meet the minimum case quantities will incur an additional handling fee per item. Distributor agrees to pay VESTS within thirty (30) days of receipt of VESTS’ invoice. Unless prohibited by law, payments made by credit card that exceed Five Thousand Dollars ($5,000.00) will be assessed a 3.5% processing fee. VESTS may charge interest at 1 1⁄2% per month, or the legal maximum, whichever is greater, for any invoice not paid within thirty (30) days. In the event that Veolia is required to undertake collection procedures or legal action for collection of past due payment, Veolia shall be entitled to recover collection and court costs, and reasonable attorneys’ fees.


RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® products purchased at retail pricing can be returned for a full refund within 30 days. Simply call 1-888-669-9725 to arrange for a Return Materials Authorization Number (RMA) and ship the product back to us, freight prepaid.

For all other RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® purchases, a 10% restocking fee will be charged for returns within 15 days. A 20% restocking fee will be charged for returns submitted between 15 and 30 days. A 25% restocking fee will be charged for all returns received between 30 and 60 days. Veolia reserves the right to not accept any returns for credit after 60 days from the original sale of product.

An RMA number must be obtained from Veolia prior to the return of any merchandise. To obtain an RMA and return shipping address, please call toll-free 1-888- 669-9725. Products returned without an RMA will not be refunded.

RMA numbers are valid for a period of thirty (30) days from the date of issue. All returns must be shipped freight prepaid and boxed with the RMA number displayed on the exterior of the package. DO NOT USE THE ENCLOSED FEDEX PRP LABEL FOR RETURNS. All items must be returned complete, with all original parts/accessories/documentation and must be protected against return shipping damage. Items must arrive to Veolia in a resalable condition or credits will not be issued. Incomplete returns will not be accepted and customer shall be responsible for all expenses associated with the incomplete return.

Defective RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® products are eligible for return only within 30 days from the date of sale. A copy of your receipt must be included with all defective products being returned.

Allow 10-13 business days for processing returns. Credit will not be issued until we have received and examined the returned merchandise. Items showing consumer abuse will not be credited.

If your RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® was purchased through a lighting, electrical or specialty distributor or reseller, please contact your distributor or reseller for return instructions. Veolia will not accept a return direct that was sold by a distributor or reseller under any circumstances.

Veolia reserves the right, with a thirty-day (30) written notice to you, to modify or change this Order Returns process. If we accept a return of RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® materials pursuant to this Order Returns process 30 or more days after your receipt of notice of such change, you agree that (a) the modified Order Returns process will apply to that return and (b) the Order Return process in this section shall be amended in accordance with our notice to you for all future returns.


We may change our fees from time to time to reflect changes in regulations, taxes, the CPI, disposal fees, fuel prices or other factors. In the event of a fee change, we will notify you within 30 days of the effective date of the fee change. If RECYCLEPAK®, RETURNPAK® and SUPPLYPAK® are ordered by you, or if

Services are performed by us more than 30 days after your receipt of a fee change notification, you shall be deemed to have accepted the revised fees and the Agreement shall be deemed to have been amended accordingly.

Contact Us

If you have any questions about placing an order or your existing order please give us a call at 1-888-972-6739 or click here to contact our customer support team.